At Western River Expeditions, there is nothing more important than the health and safety of our guests and staff. As an organization, we are continually monitoring developments to make the best decisions regarding our trip offerings and policies. We are sensitive to the impacts the COVID-19 news is having on all facets of our lives, and want to reassure you that we are doing everything possible to prepare and to focus on your safety and welfare.
1. Are you still operating your trips?
As soon as restrictions are lifted in Grand Canyon National Park, we plan to resume our Grand Canyon trips according to the guidelines from federal, state and local health officials at that time. Currently, no other trips are affected by government restrictions. If you have questions about the specific operating procedures of a particular trip, we encourage you to call. We are happy to discuss your concerns.
2. What steps are you taking to ensure a sanitary trip experience?
On our river trips, each of our guides holds a backcountry food handler certification. We have thorough and comprehensive sanitation practices.
In each camp, we set up two hand-washing stations. One near the toilet facility and the other near the kitchen. These stations allow a person to wash their hands without the need to touch any surfaces after the washing is completed. It is our policy that no one may come to the meal table without having first washed their hands with soap and water followed by the use of hand sanitizer.
Of course, due to this specific virus, we will be even more vigilant in our efforts to keep surfaces clean, require frequent hand-washing, and practice safe handling of food and anything else that has the potential to spread viruses. In addition to our on-river sanitation protocols, all of our equipment is sanitized (including our boats) between trips.
Our trips occur in remote, backcountry locations. This gives our trip two distinct advantages: 1. We operate in an “open air” environment. Potential contaminants are more naturally dispersed. 2. We rarely interact closely with other groups. These factors give us great control over our immediate environment.
3. What if, at the time of my departure, I am unable to travel due to a ban or restrictions imposed by federal, state or local agencies?
If an official travel ban has been issued that does not allow you to travel to or from your point of origin, Western River Expeditions will allow you to use the full value of your non-refundable payments as a credit for a future trip. Credits may be applied to the same trip for any available departure through 2022. The full value of the credit must be redeemed prior to December 31, 2021.
As you weigh the possibility of future flight restrictions, you may also want to consider the option of driving to the starting point of your trip.
4. If I cancel or reschedule, will Western River cover my pre and post-trip flight costs, rental car expense or hotel costs?
In the event of any cancellation or rescheduled trip, you will be responsible for cancellation or change fees related to pre or post-trip flights, rental cars, hotels, etc.
5. What if I develop symptoms of COVID-19 while on my trip?
If a guide or guest develops flu-like symptoms during a trip, per CDC guidelines, we will socially distance the individual from the rest of the group, disinfect any suspected areas of contamination, and, where applicable, evacuate the individual as soon as possible.
6. What if Western River Expeditions cancels my trip?
If Western chooses to cancel a launch due to any reason(s), including closure by a federal agency, governmental intervention, health department requirements, or the decision on our part, Western River will issue a full refund less the deposit amount for that trip, or allow you to use the full value of your non-refundable payments as a credit for a future trip. Credits may be applied to the same trip for any available departure made through the following calendar year.
7. What if I’m planning to make a new reservation with Western River?
All policies stated here will also apply to new reservations for the 2020 season. You may always check availability of all our trips online. Please don’t hesitate to reach out to us if you have additional questions. Of course, as always, we recommend purchasing travel insurance. You may wish to consider the “cancel for any reason” policy.
The 2020 season along with much of the 2021 season is currently sold out for Grand Canyon. However, we do have an online waitlist available. You may add your name to the 2020 waitlist here:
2020 Waitlist for Grand Canyon 6 & 7 Day Expeditions
2020 Waitlist for Grand Canyon 3 & 4 Day Expeditions